FAQ

Frequently asked questions

What watches do you buy?


We buy almost all luxury watches. Our main brands are Rolex, Patek Philippe, Audemars Piguet, Hublot, Omega, Breilting, Panerai, Cartier, and IWC. We are open to all other watch brands, simply send us a message and we will let you know what we can do!




How do I sell my watch?


We try to make the process as simply/quick as possible. Fill out a form by clicking here and our team of experts will get back to you with a quote and the next steps.




How long does it take to get paid?


Typically, it takes about 24 hours for our buyback team to respond to a quote form. We then send a free fully insured overnight shipping label to get the item(s) in. We evaluate the item(s) the same day they are received or latest the following day. The check is immedietly sent out once an agreement is made, putting the total time from subitting the form to sending check anywhere from 1-5 days. You are always welcome to make an appointment and visit our showroom for an on-the-spot evaluation. Please call us at 213.489.1767 to schedule an appointment




Can I bring my watch in to get valued and paid?


Yes! Absolutely. You are always welcome to make an appointment and visit our showroom for an on-the-spot evaluation and payment. Please call us at 213.489.1767 to schedule your appointment




What happens if I send the watch in and am not happy with the final evaluation?


In the rare case that you send in your watch and it falls below the estimated range we quoted and you are not satisfied with the final value, we will send the watch back free of charge. If we receive the watch and it is determined to be a replica/non-authentic you will be responsible for shipping costs.




How do I get paid?


There are 3 options for getting paid: 1. We will mail you a check 2. We can deposit a check in your bank account (as long as there is a local branch) 3. Store Credit, If you chose to receive store credit we can typically give a higher value




My watch does not have box and papers, will you still buy it?


Absolutely! We buy all watches regardless of condition and scope of delivery (ie. box, papers, links, tags, etc).





Sell to Stein   l   Los Angeles   I   Powered by Stein Diamonds Inc.

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